This Privacy Policy explains how Memory Clearance, LLC ("Memory Clearance," "we," "us," or "our") collects, uses, stores, and shares your personal information when you access or use our services ("Services"), including when you:

• Visit our website at https://memoryclearance.com, or any other website or webpage that links to this Privacy Policy.
• Interact with us through customer support, sales inquiries, marketing communications, promotions, or other related activities.

Questions or Concerns?

Your privacy is important to us. Please read this Privacy Policy carefully to understand how we collect, use, and protect your information. If you do not agree with the practices described in this Privacy Policy, you should discontinue use of our Services.

If you have any questions regarding this Privacy Policy or our privacy practices, please contact us at:

Email: [email protected]
Phone: (800) 733-1169

SUMMARY OF KEY POINTS

This summary highlights the most important aspects of our Privacy Policy. Additional information about each topic is provided in the sections that follow.

What personal information do we collect?

We may collect personal information depending on how you interact with our Services, the products you purchase, the features you use, and the information you choose to provide.

Do we collect sensitive personal information?

No. Memory Clearance does not collect or process sensitive personal information as part of its normal business operations.

Do we receive information from third parties?

No. We do not obtain your personal information from third-party sources.

How do we use your information?

We use your information to:

• Process and fulfill orders.
• Provide customer support.
• Improve and maintain our Services.
• Communicate with you regarding orders, products, and service updates.
• Prevent fraud, enhance security, and protect our business.
• Comply with legal and regulatory obligations.

Where required, we may also process your information with your consent or where otherwise permitted by applicable law.

When do we share your information?

We may share personal information only in limited circumstances, such as with trusted service providers, payment processors, shipping carriers, or when required by applicable law. Additional details are provided later in this Privacy Policy.

How do we protect your information?

Memory Clearance maintains appropriate administrative, technical, and organizational safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

However, no method of transmitting information over the internet or storing electronic data can be guaranteed to be completely secure. While we take reasonable precautions to safeguard your information, we cannot guarantee absolute security against unauthorized access, cyberattacks, or other security incidents.

What privacy rights do you have?

Depending on your country, state, or region of residence, you may have legal rights regarding your personal information under applicable privacy laws. These rights may include requesting access to, correction of, or deletion of your personal information.

How can you exercise your rights?

You may exercise your applicable privacy rights by contacting Memory Clearance using the contact information provided in this Privacy Policy. We will review and respond to all requests in accordance with applicable privacy and data protection laws.

For complete details regarding our privacy practices, please continue reading this Privacy Policy.

Table of Contents

1. What Information Do We Collect?
2. How Do We Process Your Information?
3. What Legal Bases Do We Rely On to Process Your Personal Information?
4. When and With Whom Do We Share Your Personal Information?
5. Do We Use Cookies and Other Tracking Technologies?
6. How Long Do We Keep Your Information?
7. How Do We Keep Your Information Safe?
8. What Are Your Privacy Rights?
9. Controls for Do-Not-Track Features
10. Do United States Residents Have Specific Privacy Rights?
11. Do We Make Updates to This Privacy Notice?
12. How Can You Contact Us About This Privacy Notice?
13. How Can You Review, Update, or Delete the Information We Collect?

1. What Information Do We Collect?

Personal Information You Provide to Us

In Short: We collect personal information that you voluntarily provide when interacting with our Services.

We collect information that you choose to provide when you:

• Create or register an account.
• Place an order.
• Request information about our products or Services.
• Contact our sales or support teams.
• Participate in promotions or other activities available through our Services.

The personal information we collect depends on how you interact with us and may include:

• Full name
• Email address
• Phone number
• Billing address
• Shipping address
• Username
• Password
• Payment card details necessary to complete a transaction

SMS Communications

If you voluntarily provide your mobile phone number and choose to receive SMS communications, you consent to receive text messages from Memory Clearance regarding order updates, service notifications, promotional offers, and other relevant communications.

Your phone number will be securely stored and used only for the purposes described above.

You may opt out of receiving SMS messages at any time by replying "STOP" to any text message or by contacting us at [email protected].

Memory Clearance may use trusted third-party service providers to deliver SMS communications on our behalf.

SMS opt-in information and phone numbers collected for SMS communications are not sold or shared with third parties for marketing purposes.

Sensitive Personal Information

Memory Clearance does not knowingly collect or process sensitive personal information.

Payment Information

When you make a purchase, we collect the information necessary to process your payment. Payment card information is securely processed and stored by our payment processor, Square. Memory Clearance does not store your complete payment card details on its own systems. For additional information regarding Square's privacy practices, please visit: https://squareup.com/us/en/legal/general/privacy

You are responsible for ensuring that all personal information you provide is accurate, complete, and kept up to date.

Information Collected Automatically

In Short: Certain technical information is collected automatically when you visit or use our Services.

When you access or browse our website, we automatically collect limited technical information that does not directly identify you but helps us operate, secure, maintain, and improve our Services.

This information may include:

• IP address
• Browser type and version
• Device type
• Operating system
• Language preferences
• Referring and exit pages
• Date and time of visits
• Country or approximate geographic location
• Usage patterns and interactions with our website
• Other diagnostic and technical information

Like most websites, Memory Clearance also uses cookies and similar technologies to improve website functionality, enhance user experience, analyze website performance, and support security.

Log and Usage Information

Our servers automatically collect diagnostic, usage, and performance information whenever you access our Services.

Depending on your interaction with the website, this information may include:

• IP address
• Browser information
• Device identifiers
• Date and time of access
• Pages viewed
• Search queries
• Clickstream activity
• Error reports
• System activity
• Hardware and browser settings

Device Information

We may collect information about the device used to access our Services, including:

• Device identifiers
• IP address or proxy information
• Browser type
• Hardware model
• Operating system
• Internet service provider or mobile carrier
• Application identifiers
• Device configuration details

Location Information

We may collect approximate location information based on your IP address or, where permitted, your device settings.

The amount of location information collected depends on your device configuration and permissions.

You may disable location sharing through your device settings. Please note that disabling location services may limit certain website features or functionality.

2. How Do We Process Your Information?

In Short: We process your information to operate our business, fulfill your orders, improve our Services, communicate with you, prevent fraud, and comply with legal obligations.

Depending on how you interact with Memory Clearance, we may process your personal information to:

• Create, maintain, and manage your customer account.
• Authenticate your identity when accessing account-related features.
• Process, fulfill, and deliver your orders.
• Manage payments, returns, refunds, replacements, and exchanges.
• Respond to customer service requests and technical support inquiries.
• Communicate important updates regarding your orders or our Services.
• Detect, investigate, and prevent fraud, unauthorized transactions, and security incidents.
• Protect the safety and legitimate interests of our customers and business.
• Comply with applicable legal, regulatory, and contractual obligations.
• Improve the functionality, performance, and security of our website and Services.

Where required by law, we may also process your information with your consent or for other lawful purposes permitted under applicable privacy regulations.

3. What Legal Bases Do We Rely On to Process Your Personal Information?

In Short: We process your personal information only when we have a valid legal basis to do so under applicable law.

Depending on the circumstances, Memory Clearance may process your personal information when:

• You have provided your consent.
• Processing is necessary to fulfill a contract or complete a transaction you have requested.
• Processing is required to comply with applicable legal or regulatory obligations.
• Processing is necessary to protect your rights, our rights, or the rights and safety of others.
• Processing supports our legitimate business interests, provided those interests do not override your privacy rights and freedoms.

We only collect, use, and retain personal information for purposes that are lawful, necessary, and consistent with this Privacy Policy and applicable privacy legislation.

If You Are Located in the European Union (EU) or United Kingdom (UK)

The General Data Protection Regulation (GDPR) and the UK GDPR require us to explain the legal grounds on which we process your personal information. Depending on the circumstances, Memory Clearance may rely on one or more of the following legal bases:

Consent
We may process your personal information when you have given us your explicit consent for a specific purpose. You may withdraw your consent at any time where processing is based on consent.

Performance of a Contract
We may process your personal information where it is necessary to enter into, perform, or fulfill our contractual obligations to you, including providing the products or Services you request.

Legal Obligations
We may process your information where necessary to comply with applicable legal or regulatory obligations, cooperate with government authorities or law enforcement agencies, protect our legal rights, or respond to legal proceedings.

Vital Interests
We may process your personal information where it is necessary to protect your vital interests or those of another individual, including circumstances involving potential threats to health or safety.

If You Are Located in Canada

If you reside in Canada, Memory Clearance may process your personal information based on your express consent or, where permitted by law, your implied consent. You may withdraw your consent at any time, subject to legal or contractual restrictions.

In certain circumstances, applicable Canadian law permits us to process your personal information without your consent, including where:

• Collection is clearly in an individual's best interests and consent cannot reasonably be obtained in time.
• Processing is necessary for fraud prevention, investigations, or law enforcement purposes.
• The information is required in connection with a business transaction, subject to applicable legal requirements.
• The information is contained within a witness statement and is necessary to assess, investigate, or settle an insurance claim.
• Processing is necessary to identify injured, ill, or deceased individuals or to communicate with their next of kin.
• There are reasonable grounds to believe an individual has been, is, or may become the victim of financial abuse.
• Obtaining consent would compromise the availability or accuracy of information required to investigate a breach of an agreement or a violation of Canadian law.
• Disclosure is required under a subpoena, warrant, court order, or other lawful legal process.
• The information was created during the course of employment, business, or professional activities and collection is consistent with the original purpose.
• The information is collected solely for journalistic, artistic, or literary purposes.
• The information is publicly available as permitted by applicable regulations.

4. When and With Whom Do We Share Your Personal Information?

In Short: We may share your personal information only in limited circumstances and with trusted third parties where necessary to operate our business or comply with legal obligations.

Memory Clearance may share your personal information in the following situations:

Business Transfers
Your information may be shared or transferred as part of a merger, acquisition, financing transaction, corporate restructuring, sale of assets, or other business transaction involving all or part of our business.

Google Maps Platform Services
Where our website uses Google Maps Platform services (including Google Maps API or Google Places API), certain information may be shared with Google solely to enable those features and improve your user experience.

We do not sell your personal information to third parties.

5. Do We Use Cookies and Other Tracking Technologies?

In Short: Yes. We use cookies and similar technologies to enhance your browsing experience, improve our Services, and analyze website performance.

Memory Clearance may use cookies, web beacons, pixels, and similar technologies to collect or store certain information when you access our website.

These technologies help us:

• Maintain website functionality.
• Improve website performance.
• Remember user preferences.
• Analyze website traffic and usage.
• Enhance security and fraud prevention.

Additional information regarding our use of cookies and your available choices may be provided through our Cookie Notice or cookie management tools available on the website.

6. How Long Do We Keep Your Information?

In Short: We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

Memory Clearance retains personal information only for the period reasonably necessary to:

• Provide our products and Services.
• Maintain customer accounts.
• Complete transactions.
• Comply with tax, accounting, legal, and regulatory obligations.
• Resolve disputes and enforce our agreements.

When we no longer have a legitimate business or legal reason to retain your information, we will securely delete, anonymize, or otherwise dispose of it.

Where deletion is not immediately possible, such as when information exists within secure backup systems, the information will remain securely stored and isolated until deletion can reasonably be completed.

7. How Do We Keep Your Information Safe?

In Short: We use reasonable administrative, technical, and organizational safeguards designed to protect your personal information.

Memory Clearance implements appropriate security measures intended to protect the confidentiality, integrity, and availability of the personal information we process.

Despite these safeguards, no method of electronic transmission over the Internet or electronic storage system can be guaranteed to be completely secure. While we make every reasonable effort to protect your information, we cannot guarantee absolute protection against unauthorized access, cyberattacks, data breaches, or other security incidents.

You acknowledge that any transmission of information over the Internet is undertaken at your own risk, and we encourage you to use secure networks and devices whenever accessing our Services.

8. What Are Your Privacy Rights?

In Short: Depending on where you reside, applicable privacy laws may provide you with certain rights regarding your personal information.

Residents of jurisdictions such as the European Economic Area (EEA), the United Kingdom (UK), Switzerland, Canada, and certain U.S. states may have legal rights that include:

• Requesting access to the personal information we maintain about you.
• Requesting correction of inaccurate or incomplete information.
• Requesting deletion of your personal information where permitted by law.
• Requesting restriction of certain processing activities.
• Requesting portability of your personal information where applicable.
• Objecting to certain types of processing.
• Requesting that decisions not be based solely on automated processing where applicable.

You may also request to review, update, or close your account, where applicable.

To exercise any applicable privacy rights, please contact Memory Clearance using the contact information provided in the section "How Can You Contact Us About This Privacy Notice?"

We will review and respond to all requests in accordance with applicable privacy and data protection laws.

If you are located in the European Economic Area (EEA) or the United Kingdom (UK) and believe that Memory Clearance is processing your personal information unlawfully, you have the right to lodge a complaint with your local data protection authority or the appropriate supervisory authority in the UK.

If you are located in Switzerland, you may contact the Federal Data Protection and Information Commissioner (FDPIC) regarding concerns about our processing of your personal information.

Withdrawing Your Consent

Where we rely on your consent to process your personal information, whether express or implied as permitted under applicable law, you have the right to withdraw your consent at any time.

You may withdraw your consent by contacting us using the information provided in the "How Can You Contact Us About This Privacy Notice?" section of this Privacy Policy or by updating your communication preferences where available.

Please note that withdrawing your consent does not affect the lawfulness of any processing carried out before your consent was withdrawn or any processing conducted on another lawful basis permitted under applicable law.

Marketing and Promotional Communications

You may unsubscribe from our marketing and promotional emails at any time by:

• Clicking the "Unsubscribe" link included in our marketing emails, or
• Contacting us using the details provided in this Privacy Policy.

Even if you opt out of promotional communications, we may still send you non-marketing messages relating to your orders, account, customer support requests, security notifications, shipping updates, or other communications necessary to provide our Services.

Account Information

You may review, update, or modify your account information at any time by logging into your account.

If you request deletion or termination of your account, we will deactivate or remove your account information from our active systems where reasonably possible. However, we may retain certain information where necessary to:

• Prevent fraud or unauthorized activity.
• Resolve disputes.
• Comply with legal, tax, accounting, or regulatory obligations.
• Enforce our agreements and policies.
• Support ongoing investigations where required.

Cookies and Similar Technologies

Most web browsers accept cookies by default. If you prefer, you may configure your browser to reject or remove cookies.

Please note that disabling cookies may affect the functionality and performance of certain features of our Services.

If you have any questions regarding your privacy rights, please contact us at:

[email protected]

9. Controls for Do-Not-Track Features

Most web browsers and certain mobile operating systems include a Do-Not-Track (DNT) setting that allows users to indicate a preference not to have their online browsing activities monitored.

Because there is currently no universally accepted technology standard for recognizing or responding to Do-Not-Track signals, Memory Clearance does not presently respond to DNT browser requests or similar automated tracking mechanisms.

If an industry or legal standard requiring recognition of Do-Not-Track signals is established in the future, we will update this Privacy Policy accordingly.

10. Do United States Residents Have Specific Privacy Rights?

In Short: Residents of California, Colorado, Connecticut, Utah, Virginia, and certain other U.S. states may have specific rights regarding their personal information under applicable privacy laws.

What Categories of Personal Information Do We Collect?

During the preceding twelve (12) months, Memory Clearance may have collected the following categories of personal information:

Retention of Personal Information

Memory Clearance retains personal information only for as long as reasonably necessary to provide our Services or comply with applicable legal obligations.

Current retention periods include:

• Category A (Identifiers): Retained while reasonably necessary to maintain your account, process transactions, provide customer support, or comply with applicable legal requirements.
• Category B (Personal Information): Retained while reasonably necessary to maintain your account or fulfill legal and business obligations.
• Category G (Geolocation Data): Retained only as long as necessary to provide the applicable Services or maintain your account.

We may also collect additional personal information when you:

• Contact our customer support team.
• Participate in surveys, promotions, or contests.
• Communicate with us by phone, email, mail, or other methods.
• Request information about our products or Services.

How Do We Use and Share Your Personal Information?

Please refer to the section "How Do We Process Your Information?" for details regarding how we use your personal information.

Will Your Personal Information Be Shared?

Memory Clearance may disclose personal information to trusted service providers operating under written agreements that require them to safeguard your information and process it only for authorized business purposes.

We may also use personal information internally for legitimate business activities, including improving our Services, conducting research, enhancing website functionality, strengthening security, and developing new features.

Memory Clearance does not sell or share your personal information for monetary consideration.

We have not sold or shared personal information with third parties for commercial purposes during the preceding twelve (12) months, and we do not intend to do so in the future.

California Residents

Under California Civil Code Section 1798.83 ("Shine the Light" Law), California residents may request, once per calendar year and free of charge, information regarding any categories of personal information disclosed to third parties for their direct marketing purposes, together with the names and addresses of those third parties.

If you are a California resident and wish to make such a request, please submit your request in writing using the contact information provided at the end of this Privacy Policy.

If you are under 18 years of age, reside in California, and maintain a registered account with our Services, you may request removal of content you have publicly posted through the Services. To make such a request, please contact us using the information provided below and include the email address associated with your account along with a statement confirming that you are a California resident. We will make reasonable efforts to remove the content from public display; however, certain information may remain in backup systems or archived records as permitted by law.

CCPA Privacy Notice

This section applies solely to California residents.

Under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), California residents have certain rights regarding their personal information.

For purposes of these laws, a California resident generally means:

• An individual who is in the State of California for purposes other than a temporary or transitory stay; or
• An individual domiciled in California who is temporarily outside the State.

All other individuals are considered non-residents.

Your Privacy Rights

Subject to applicable legal exceptions, California residents may have the right to:

• Request deletion of their personal information.
• Request information regarding the categories and specific pieces of personal information we collect.
• Learn how and why their personal information is collected, used, disclosed, or shared.
• Request correction of inaccurate personal information.
• Request access to their personal information.
• Request a portable copy of personal information where applicable.
• Request information regarding any sale or sharing of personal information.
• Limit the use or disclosure of sensitive personal information where applicable.
• Exercise their rights without unlawful discrimination.

Memory Clearance does not process or use sensitive personal information for purposes that would require offering a right to limit its use under applicable law.

Identity Verification

Before fulfilling a privacy request, Memory Clearance may need to verify your identity.

Depending on the nature of your request, we may ask you to provide information that allows us to confirm your identity by matching it with information already maintained in our records. We may also communicate with you using previously provided contact information or use other reasonable verification methods permitted by law.

Information collected solely for verification purposes will be used only to process your request and retained only as long as reasonably necessary.

Additional Privacy Rights

Depending on applicable law, you may also:

• Object to certain processing of your personal information.
• Request correction of inaccurate personal information.
• Request restriction of certain processing activities.
• Authorize another individual to submit a request on your behalf, subject to appropriate verification.

To exercise your privacy rights, please contact us by emailing:

[email protected]

If you have concerns regarding how Memory Clearance handles your personal information, we encourage you to contact us so we may address your concerns promptly.

Colorado Residents

Residents of Colorado may have rights under the Colorado Privacy Act (CPA), including the right to:

• Confirm whether we process your personal information.
• Access your personal information.
• Correct inaccuracies in your personal information.
• Request deletion of your personal information.
• Obtain a portable copy of your personal information.
• Opt out of processing for targeted advertising, the sale of personal information, or certain profiling activities.

To exercise these rights, please contact [email protected].

If we deny your request, you may appeal our decision by emailing [email protected]. We will respond to your appeal within the timeframe required by applicable law.

Connecticut Residents

Residents of Connecticut may have rights under the Connecticut Data Privacy Act (CTDPA), including rights to access, correct, delete, obtain a copy of, or opt out of certain processing of personal information.

Requests and appeals may be submitted to:

[email protected]

We will respond within the timeframes required by applicable law.

Utah Residents

Residents of Utah may have rights under the Utah Consumer Privacy Act (UCPA), including rights to:

• Confirm processing.
• Access personal information.
• Request deletion.
• Obtain a copy of personal information.
• Opt out of targeted advertising or the sale of personal information.

Requests may be submitted by contacting:

[email protected]

Virginia Residents

Residents of Virginia may have rights under the Virginia Consumer Data Protection Act (VCDPA).

Subject to applicable law, these rights include:

• Confirmation of processing.
• Access to personal information.
• Correction of inaccurate information.
• Deletion of personal information.
• Obtaining a portable copy of personal information.
• Opting out of targeted advertising, the sale of personal information, or certain profiling activities.

Requests may be submitted by emailing:

[email protected]

If we deny your request, you may appeal our decision by contacting the same email address. Appeals will be handled within the timeframes established under applicable law.

11. Do We Make Updates to This Privacy Notice?

In Short: Yes. We may update this Privacy Policy periodically to reflect changes in our business practices, legal requirements, or regulatory obligations.

When changes are made, the "Last Updated" date at the top of this Privacy Policy will be revised. Material updates may also be communicated through notices posted on our website or, where appropriate, by email.

We encourage you to review this Privacy Policy periodically to remain informed about how Memory Clearance protects your personal information.

12. How Can You Contact Us About This Privacy Notice?

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Memory Clearance, LLC

19925 Stevens Creek Blvd #100
Cupertino, CA 95014
United States

Phone: (800) 733-1169

Support: [email protected]

Sales: [email protected]

Website:https://memoryclearance.com

13. How Can You Review, Update, or Delete the Information We Collect?

Subject to applicable privacy laws, you may request access to, correction of, or deletion of the personal information that Memory Clearance maintains about you.

To submit a privacy request, please contact us at:

[email protected]

We will review and respond to your request in accordance with applicable privacy laws and may request additional information where necessary to verify your identity before processing your request.